Terms & Conditions — 399bad Online Casino and Sports Betting Platform

2.1 Age Requirement

You must be a minimum of 21 years of age to register and use the 399bad platform. By completing the registration process, you confirm and warrant that you are aged 21 years or older. 399bad may request documentary proof of age at any time and without prior notice. Failure to provide satisfactory proof of age will result in account suspension and may result in permanent closure.

2.2 Accuracy of Registration Information

You are required to provide accurate, current, and complete information when creating your 399bad account. This includes your full legal name, date of birth, residential address, and a valid contact method. You must promptly update your account details if any of this information changes. 399bad reserves the right to suspend or close accounts where registration information is found to be false, misleading, or incomplete.

2.3 One Account Policy

Each individual player may maintain only one active 399bad account. The creation of multiple accounts by a single individual — whether under the same name, different names, different payment methods, or different devices — is strictly prohibited. Where duplicate accounts are identified, 399bad will close all associated accounts, and any balances or winnings held across those accounts may be forfeited without further notice.

2.4 Identity Verification (KYC)

399bad operates a Know Your Customer (KYC) verification process. All players are required to complete identity verification before their first withdrawal is processed. Acceptable verification documents include a valid national identity card (NID), passport, or driver's licence. Proof of payment method ownership may also be requested. 399bad will process submitted documents within a reasonable timeframe and will notify the player of the outcome via their registered contact information.

2.5 Prohibited Persons

The following individuals are not eligible to register or hold an active 399bad account:

• Any person under the age of 21 years.
• Any person who has previously been excluded from the 399bad platform, whether by voluntary self-exclusion or by administrative action taken by 399bad.
• Any person acting as an agent or proxy for a third party, whether or not that third party is otherwise eligible.
• Any current employee, contractor, or immediate family member of an employee of 399bad or any of its affiliated Game Providers.
• Any person accessing the platform from a Restricted Territory.

3.1 Login Credentials

You are solely responsible for safeguarding your 399bad username and password. You must not share your login credentials with any third party under any circumstances. 399bad will never contact you to request your password through any channel. If you suspect that your account has been accessed without your authorisation, you must notify us immediately at [email protected] and change your password without delay.

3.2 Account Closure by Player

You may request the closure of your 399bad account at any time by contacting our support team. Upon closure, any remaining real-money balance will be returned to your registered payment method after applicable verification checks are completed. Bonus funds that have not met their wagering requirements at the time of account closure will be forfeited.

3.3 Inactive Accounts

An account is considered inactive if no login has been recorded for a continuous period of twelve (12) months. 399bad reserves the right to apply an administrative maintenance fee to inactive accounts in accordance with the fee schedule published on the platform. Players will be notified by email prior to any fee being applied. The total fees applied will not exceed the available real-money balance in the account.

4.1 Accepted Payment Methods

399bad currently accepts deposits and processes withdrawals via the following payment methods available to players in Bangladesh: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The availability of specific payment methods is subject to change without prior notice. All transactions are denominated in Bangladeshi Taka (BDT).

4.2 Minimum and Maximum Limits

The minimum deposit amount is ৳200. Maximum single deposit and daily deposit caps may apply depending on the payment method selected and the player's account verification status. Specific limits are displayed at the point of transaction in the 399bad cashier. Withdrawal minimums and maximums are subject to the same payment-method-specific rules.

4.3 Withdrawal Processing

Withdrawal requests submitted to bKash or Nagad are typically processed within fifteen (15) to sixty (60) minutes for fully verified accounts. Withdrawals to other payment methods may take up to twenty-four (24) hours. 399bad does not guarantee processing times, as delays may occur due to payment provider systems, public holidays observed in Bangladesh, or additional security review requirements triggered by the withdrawal amount or account activity pattern.

4.4 Same Payment Method Policy

To comply with anti-money-laundering obligations, 399bad requires that withdrawals be processed to the same payment method used for the most recent deposit of equivalent or greater value, subject to method availability. Where this is not technically possible, an alternative method may be approved by the 399bad compliance team following a review of the account.

4.5 Refused Transactions

399bad reserves the right to refuse or reverse any deposit or withdrawal transaction that is associated with fraudulent activity, chargebacks, use of a payment method not registered to the account holder, or any other activity that 399bad reasonably suspects may breach this Agreement or applicable law. Funds associated with refused transactions will be held pending investigation.

5.1 General Bonus Terms

All bonuses, free bets, cashback credits, and reload promotions offered by 399bad are subject to the specific terms communicated at the time the offer is made available. These specific terms include but are not limited to: the wagering requirement multiplier, the list of qualifying games, the minimum qualifying deposit (where applicable), the bonus validity period, and the maximum withdrawal amount derived from bonus funds. In the event of any conflict between these general Terms & Conditions and the specific terms of an individual promotion, the specific promotion terms shall prevail.

5.2 Wagering Order

Unless otherwise stated in a specific promotion's terms, real-money funds in a player's account will be used for wagering before Bonus Funds are applied. Withdrawals may only be requested once all outstanding wagering requirements on active Bonus Funds have been completed. A player may forfeit an active bonus at any time by contacting support; doing so will remove the bonus from the account along with any associated bonus-derived winnings.

5.3 Bonus Abuse

399bad employs automated and manual detection systems to identify irregular betting patterns associated with bonus abuse. Strategies including but not limited to low-risk hedging across multiple outcomes, systematic exploitation of game contribution rates, or coordinated multi-account bonus claiming are considered abuse and will result in the voiding of the relevant bonus balance and associated winnings, and may result in permanent account closure.

5.4 Modification and Withdrawal of Promotions

399bad reserves the right to modify, suspend, or permanently withdraw any promotional offer at any time without prior notice. Players who have already opted into a promotion prior to its modification or withdrawal will have their existing entitlement honoured under the terms applicable at the time of opt-in, provided no abuse has been detected.

6.1 Game Provider Rules

Each game available on the 399bad platform is governed by the individual rules of the Game Provider who supplies it. By participating in any game, you agree to be bound by those game-specific rules in addition to these Terms & Conditions. Where a conflict exists between game-specific rules and these Terms, 399bad will determine the appropriate resolution at its sole discretion.

6.2 Random Number Generation and Fairness

All games on the 399bad platform that incorporate random outcomes use certified Random Number Generator (RNG) systems supplied and maintained by the relevant Game Providers. These systems are independently tested to ensure statistical fairness. 399bad does not modify game outcomes, Return-to-Player (RTP) percentages, or any other parameter that governs game results.

6.3 Malfunctions

In the event of a technical malfunction, game error, or system failure that affects the outcome or recording of any game round or bet, 399bad reserves the right to void the affected round and return the relevant stake to the player's account balance. No compensation beyond stake return will be provided in connection with a malfunction, regardless of any apparent winnings displayed during the affected session. The principle "malfunction voids all pays" applies.

6.4 Prohibited Gaming Conduct

The following conduct is strictly prohibited on the 399bad platform and will result in immediate account action:

• Use of automated betting scripts, bots, or any software that interferes with normal game operation.
• Collusion with other players or dealers to obtain an unfair advantage.
• Exploitation of software errors, pricing errors, or any technical vulnerability for financial gain.
• Any attempt to reverse-engineer, intercept, or manipulate the platform's communications or game data.

7.1 Player Responsibility

399bad is committed to promoting responsible gambling. You acknowledge that gambling carries inherent risk and that participation on the 399bad platform should be undertaken for entertainment purposes only. You agree not to gamble with funds that you cannot afford to lose, and not to attempt to recover losses through continued play beyond your stated personal limits.

7.2 Self-Exclusion and Limits

399bad provides deposit limit, session time limit, and self-exclusion tools accessible to all registered players. Self-exclusion requests are processed within twenty-four (24) hours of receipt. During a self-exclusion period, 399bad will make all reasonable technical efforts to prevent the excluded player from accessing the platform. Players seeking guidance on responsible gaming tools should visit our Responsible Gaming page or contact support directly.

7.3 Minor Protection

399bad strictly prohibits access by anyone under the age of 21. If you are a parent or guardian and believe that a minor in your care has accessed this platform, please contact our support team immediately. We will take all necessary steps to close the account and return any deposited real-money funds to the payment source, following applicable verification procedures.

9.1 Platform Availability

399bad does not guarantee uninterrupted, error-free access to the platform at all times. Scheduled maintenance, unplanned outages, third-party infrastructure issues, and force majeure events may cause temporary unavailability. 399bad will use reasonable commercial efforts to minimise downtime and will communicate planned maintenance windows in advance where practicable.

9.2 Limitation of Financial Liability

To the fullest extent permitted by applicable law, 399bad's total aggregate liability to any player in connection with this Agreement, whether arising in contract, tort, or otherwise, shall not exceed the total real-money deposits made by that player during the thirty (30) day period immediately preceding the event giving rise to the claim. In no event shall 399bad be liable for indirect, incidental, special, consequential, or punitive damages, including any loss of winnings claimed to have been achievable but for a malfunction or service interruption.

9.3 Third-Party Services

399bad is not responsible for the policies, practices, or performance of third-party payment providers including bKash, Nagad, Rocket, Upay, Visa, or Mastercard. Any dispute arising between a player and a third-party payment provider must be resolved directly with that provider. Similarly, 399bad is not liable for any technical fault, RNG error, or game rule dispute arising from a Game Provider's systems, though we will use reasonable endeavours to assist in resolving such disputes on your behalf.

10.1 Right to Amend

399bad reserves the right to amend these Terms & Conditions at any time. When material changes are made, we will update the "Last Updated" date at the top of this document and, where reasonably practicable, notify registered players via their registered contact details. Your continued use of the 399bad platform following any amendment constitutes acceptance of the revised Terms & Conditions. It is your responsibility to review this document periodically.

10.2 Severability

If any provision of this Agreement is found by a competent authority to be invalid, unlawful, or unenforceable to any extent, that provision will, to that extent, be severed from the remainder of this Agreement. The remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

10.3 Entire Agreement

This Agreement, together with any specific promotion terms, game rules, and the Privacy Policy published on the 399bad platform, constitutes the entire agreement between you and 399bad with respect to your use of the platform and supersedes all prior agreements, representations, or understandings of any nature relating to the same subject matter.

10.4 Contact for Legal Queries

For any questions relating to these Terms & Conditions, please contact the 399bad legal and compliance team at: [email protected]. Our team operates during Bangladesh Standard Time (BST, UTC+6) business hours and aims to respond to all legal enquiries within three (3) working days.